Shipping Policy

Most orders are shipped within 24 – 48 hours from the date the order and payment is received by ASHAY.  We use the United States Post Office or United Parcel Service under most circumstances.  If you have not received your order within 5 business days of the date that you expect, please contact your ASHAY Distributor (the person who referred you to ASHAY.)  If that person is not available or if you were not referred by an ASHAY Distributor you may contact ASHAY's Support Services directly via email at support@myashay.net . Please allow 24 to 48 hours for a response from ASHAY's Support Services.

Coffee Return / Refund Policy

ASHAY offers its customers a 100% satisfaction guarantee.  If for any reason you are unhappy with Havona's Smooth Organic Coffee, simply return any unused product to your ASHAY Distributor within 30 days of receiving your order and request a refund.  ASHAY will refund the price of your coffee minus the shipping cost, NO QUESTIONS ASKED!

Sales Tax

Coffee Orders – There is no sales tax on your coffee orders.

Non Coffee Orders – State sales taxes are applied to all non coffee orders within our home State.  Sales taxes vary according to the category of the item ordered and are calculated at the time of purchase.  State tax is charged in accordance with applicable laws.  If you have a question regarding taxes, please contact ASHAY Support Services via e-mail at support@myashay.net.

Privacy Policy

ASHAY respects and values your privacy.  You may visit our web site at any time and your identifying personal information will be used only to support the relationship between you and ASHAY.  In this regard, we guarantee that we will not sell or provide your personal information, either in whole or in part, to anyone for any reason, unless required to do so by order of law.

Security Information

We endeavor to provide you with full protection surrounding any personal information such as your name and contact information, including your mailing address, contact telephone number/s, and other pertinent identifying information you may provide to us in order to serve your needs.  In addition, we use the latest and most up-to-date security software to encrypt your payment information, including your personal and credit card data. 

Payment Policy

Payments for products are required before product is shipped.  We accept Visa, Mastercard, Discover and American Express.  If you want to pay by Cash or Check please contact your ASHAY Distributor (the person who referred you to ASHAY) for more information.

Credit Card Processing Policy

We work to protect the security of your information so that no part of your Credit Card can be read during transmission by using Secure Sockets Layer (SSL) encrypting software.  Credit Card payments are processed automatically when you place the order online.  If you have any questions about the charges on your Credit Card, please contact your ASHAY Distributor (the person who referred you to ASHAY) directly, if unable to help you or are not available please feel free to contact ASHAY Support Services directly via e-mail at support@myashay.net .